How to Turn Call Center Dysfunction into Patient Loyalty (Without Hiring More Staff)
Every time the phone rings, it’s a patient hoping for help. But too often, what they get instead is a headache. Long hold times. Endless transfers. A robotic voice telling them their call is “very important” as they wait…and wait. Sound familiar? Maybe you’ve heard the frustration firsthand—patients venting about being stuck on hold, struggling […]
