Comprehensive Patient Contact Services

Our technology-enabled services and a team of highly skilled customer-service professionals guide patients through scheduling, eligibility verification, pre-authorization, and self-pay collections from start to finish.

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Benefits of Patient Contact Services

At CPa Medical Billing, we understand the complexities and challenges involved in managing medical practice’s patient access and patient contact needs. Our cutting-edge platform and experienced team of professionals are dedicated to enhancing patient engagement, streamlining communication, and improving healthcare outcomes, for health systems of all typically including specifically for Federally Qualified Health Centers (FQHCs).

Improved Patient Experience

Deliver a seamless, compassionate front-end experience with professional agents trained to support patients from first contact to final resolution.

Reduced Appointment No-Shows

Increase scheduling efficiency and appointment adherence through proactive reminders, outreach, and real-time rescheduling.

Accelerated Insurance Verification

Ensure accurate and timely eligibility checks and prior authorizations to prevent delays in care and reimbursement.

Increased Front-Office Efficiency

Offload administrative tasks from in-house staff, allowing your team to focus more on patient care and in-office engagement.

Enhanced Financial Transparency

Improve point-of-service collections and patient satisfaction with clear communication around insurance coverage, copays, and payment options.

Streamlined Patient Intake

Simplify the registration and onboarding process with accurate data capture and efficient digital workflows that reduce wait times and errors.

Our End-to-End Patient Access Solutions

Our patient access solutions encompass a wide range of essential functions, ensuring maximum patient satisfaction and improved financial performance for your practice.

Eligibility Services

  • 30-minute TAT for Emergent Cases
  • Benefits Verification
  • Medicaid Eligibility

Scheduling

  • Patient Insurance Assistance
  • Point of Service Collections
  • Expanded Hours

Pre-Authorization Verification

  • Staffed RNs for Enhanced Accuracy
  • Authorizations within 48 hours
  • Peer Review Process

Patient Call Center

  • Pre Registration Services
  • Billing Call Center
  • Overflow Assistance
  • Extended Operating Hours
  • Self Pay Follow-up

Benefits of CPa’s Patient Contact Center

  • Multi-Lingual Solutions
  • Expanded service window enhancing patient satisfaction
  • Increase coverage accuracy at time of service to 98%
  • Enhanced cash flow with accurate registration data
  • Regulatory and Compliance Security Certifications
  • TCPA & FDCPA Compliant
  • ASA (average speed of answer) <5 Seconds

Our End-to-End Patient Contact Center Solutions

As part of our comprehensive RCM services, our dedicated call center handles all incoming patient calls and inquiries related to billing.

Our experienced team provides exceptional customer service, addresses billing-related concerns, and ensures patient satisfaction with prompt and accurate assistance.

By providing you with comprehensive executive summary reports and insightful financial analyses, we empower you to make informed decisions that drive the success of your medical practice.

Download the Patient Contact Services Overview

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