Patient Contact Center

Introducing the FQHC Contact Center – your comprehensive solution to enhance communication, streamline operations, and optimize patient care within your Federally

Qualified Health Center (FQHC) organization. With our cutting-edge technology, highly trained agents, and personalized approach, we are here to revolutionize how you interact with your patients and deliver exceptional healthcare services.

Patient Call Center

- Pre Registration Services

- Billing Call Center

- Overflow Assistance

- Extended Operating Hours

- Self Pay Follow-up

As part of our comprehensive RCM services, our dedicated call center handles all incoming patient calls and inquiries related to billing. Our experienced team provides exceptional customer service, addresses billing-related concerns, and ensures patient satisfaction with prompt and accurate assistance.

At CPA Medical Billing, we take pride in becoming your trusted offsite patient access solutions department. Our commitment to excellence, attention to detail, and focus on patient satisfaction sets us apart. By providing you with comprehensive executive summary reports and insightful financial analyses, we empower you to make informed decisions that drive the success of your medical practice.

Benefits of CPa’s Enhanced Patient Contact Services

- Multi-Lingual Solutions
- Expanded service window enhancing patient satisfaction
- Increase coverage accuracy at time of service to 98%
- Enhanced cash flow with accurate registration data
- Regulatory and Compliance Security Certifications
- TCPA & FDCPA Compliant
- ASA (average speed of answer) <5 Seconds
- Abandon Rate <2%
- First Call Resolution

Have more questions? Contact us today to learn more about our Patient Contact Center and how we can support the financial health of your medical practice.

Download the Patient Contact Center Overview 

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